News
Customer Contact Week Vegas 2026: Less Hype, More Operating Discipline
3+ hour, 4+ min ago (1208+ words) More from CX Today Home " Event News A practical preview of the keynotes, summits, and sessions shaping customer contact strategy in 2026. Customer Contact Week (CCW) returns to Las Vegas on June 2225, 2026, hosted at Caesars Forum. Positioned as the world's largest…...
The Trust Crisis in Online Communities: What Brands Are Getting Wrong
3+ hour ago (104+ words) More from CX Today Home " Community & Social Engagement Susan Ganeshan of Emplifi explains why authenticity, AI transparency, and user-generated content now define whether brands earn trust in online communities For more insight into workplace tech & employee experience, follow UC Today…...
Why B2 B Communities Are No Longer Optional " They Are Revenue Engines
20+ hour ago (1243+ words) Discover how community engagement platforms are transforming B2 B customer relationships, trust, and long-term commercial performance....
Can You Prove Observability ROI Across Your CX Stack?
20+ hour, 55+ min ago (1046+ words) More from CX Today Home " Service Management & Connectivity How to connect service management ROI to reduced downtime exposure, faster recovery, and steadier agent performance Proving observability ROI is now a buyer-stage requirement, not a nice-to-have talking point. Leaders want observability…...
Reinvent Your Value Proposition Or Lose Customers, Bain Warns
1+ day, 2+ hour ago (206+ words) More from CX Today Home " Customer Analytics & Intelligence How always-on customer signals, AI, and CEO ownership bring CX from dashboards into real, measurable growth Cleghorn warns that the value proposition is no longer static. New competitors are using technology to…...
Google News
1+ day, 19+ hour ago (11+ words) From Cost Center to Value Creator: The CFO-Ready Playbook'CX Today...
Customer Reactions to Robot Mistreatment Could Redefine Service Culture
5+ mon, 1+ week ago (702+ words) More from CX Today How customers respond to seeing service robots mistreated could influence workplace norms and employee well-being The robots are coming to customer service, and with the arrival of humanoids expected in the next year, there could be…...
Samsung Signals the New Face of CX: 3 D, Avatars and Humanoid Robots Are Redefining Retail
1+ day, 17+ hour ago (842+ words) More from CX Today How 3 D signage, avatar assistant and humanoid robot technologies signal a major shift in retail CX and frontline work Retail's next interface isn't arriving as an app update, it's showing up on the shop floor. Physical…...
Artificial vs. Authentic: Aflac's Intentional Approach to Humanizing AI
5+ day, 1+ hour ago (986+ words) More from CX Today Aflac's Keith Farley makes the case for AI that enhances human connection rather than replacing it A couple of years ago, I was speaking at a conference in Dubai on the topic of failure, fumbles, and…...
Is AI Customer Service Improving CX - or Driving Customers Away?
1+ week, 2+ hour ago (1114+ words) More from CX Today Automation can cut costs fast, but without governance and human backup, it can quietly destroy trust AI customer service is improving CX in some enterprises and quietly driving customers away in others. The difference is not…...